Policies & FAQs

Where do you ship?

  • We currently ship within Canada only from our facilities in Hamilton, Ontario

 

How long will it take to process my order?

  • Orders for in stock items will be processed within 1-3 business days.  You will contacted via email if there are any unexpected stock shortages

 

What shipping method do you use?

  • Orders are shipped using either Canada Post or a ground courier

 

What is the expected delivery time?

  • Orders usually arrive within 5-7 business days from the time they are sent

 

Local Pickup

  • If you live locally you can choose to pickup your order from our facility in Hamilton, Ontario.  In stock items will be ready for pickup within 1-3 business days.  You will contacted via email once the item is ready or if there are any unexpected stock shortages.  NOTE: items will not be held for more than 30 days.

 

What is your return / exchange policy?

  • Your order is final once the order has been sent
  • Fabrics or any measured/cut items CANNOT be returned & are FINAL SALE
  • Clearance Items CANNOT be returned & are FINAL SALE
  • Pillows, panels and furniture CANNOT be returned & are FINAL SALE
  • Please note, colours show differently on all devices, we will not be held responsible for the item being different than you expected
  • Items sold in packages that are in new, unused & original condition may be returned for exchange or refund within 14 days
  • Shipping charges for returns are the responsibility of the customer
  • Shipping charges at the time of sale are non-refundable

 

Privacy

  • At European Textiles we are committed to providing our visitors with a web site that respects their privacy. Should we ask you to provide certain information you can be assured that it will only be used in accordance with this privacy statement
  • Information collected about you is for our internal use only & will not be sold, rented or traded for unsolicited marketing purposes, unless we have your permission or are required by law to do so. The information collected may be used to process your order & gain a better understanding to better serve you
  • Credit cards are processed securely by a payment processor
  • A cookie is a small piece of data that many websites store on the hard drive of your PC which can be retrieved as a calling card at a later date to identify the PC user. We may use a cookie to assist in reviewing the number of visitors to our site, return visitors and which pages were viewed. By capturing these statistics, we are able to manage the site capacity & improve our site to better meet the needs of our customers. Cookies do not collect personally identifiable information about our users, & your browser can be set to refuse cookies or to notify you before accepting cookies
  • Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection & privacy of any information which you provide while you are visiting such sites & such sites are not governed by this privacy statement. You should exercise caution & look at the privacy statement applicable to the website in question
  • If you believe any information we are holding on you is incorrect or incomplete, email us as soon as possible. We will promptly correct any information found to be incorrect

 

What if I still have questions? 

  • Please feel free to inquire about any of this information via the email on the Contact Us page